We give you ten promises:
We will listen carefully to you and will tailor our service to your particular needs. Your best interests are paramount.
We believe in the best old fashioned virtues - helpful personal service, ensuring you are kept informed and dealing with all your calls/letters/faxes/e-mails promptly.
We pride ourselves on good management and delegation aided by the best 21st Century technology to ensure the best speedy and efficient service to you.
We are used to dealing with highly stressful situations - from property dealings to divorce or death. Our aim is to minimise adding to your stress by friendly service and to put you at ease from your first (often very anxious) contact with us.
Written quotes will always be given for residential conveyancing and estimates with our terms/rates of charge, available on request, for other matters. We will keep you informed and adopt a commercial approach consistent with your best interests.
Our office is in the High Street for your convenience to visit by appointment weekdays 9am to 5pm, by special arrangement or you are welcome to call on the off-chance we may be able to help you immediately.
We adopt a 'proactive' approach where appropriate setting action plans and time targets - we are invariably dependent on others but undertake to do our part.
On property and other matters our local knowledge and experience is often invaluable to you saving you a lot of unnecessary worry, time and money. Local contacts with Estate Agents, Surveyors and other professionals often help to ensure a smooth and efficient transaction/service.
We are not allowed to limit our liability to you and must and do hold substantial professional indemnity insurance giving you an absolute guarantee of recompense if loss is suffered as a result of any mistake or wrong doing. This applies to all Solicitors but not necessarily to other bodies purporting to carry out legal work nowadays.
We do not pay referral fees and have no connections with any vested interests. We are duty bound to check and inform you if we have any conflict of interest with any other individual or firm. Your best interests are our only concern.
Our reputation is vital to us. We believe it is excellent; you must be the judge, but do TRY us.